Solutions · Travel advisors & agencies
Clients pay you for taste, relationships and the instinct that a 7 AM start will ruin their honeymoon. Nova handles the drafting, checking and paperwork around all that — and never sends a word you haven't seen.
A longtime client forwards a screenshot: a nine-day itinerary an AI assistant wrote for her, with a note — can you make this real?
It looks lovely. Two of the restaurants are closed on the days it sends her there. Day five has four and a half hours of driving before a sunset dinner. One “boutique hotel” doesn’t seem to exist at all.
You know how to fix it; that’s the job. But fixing it means an hour of open tabs — maps, supplier sites, your notes from a familiarization trip two years ago — before you reach the part only you can do.
At 3:30 a honeymoon confirmation arrives as a PDF, and you retype it into the booking record, the client document and the commission tracker. At 4:10 a couple you booked last spring asks, again, whether their transfer includes luggage. The answer is somewhere in a thread from February.
None of this is what clients pay you for. What they pay for — knowing the second hotel has the quiet rooms facing away from the road, knowing this couple will hate an early start — gets squeezed into whatever time is left at the end of the day.
Four shifts in where your hours go. None of them change who the client is talking to.
Paste the screenshot, the email or the call notes. Itinerary Studio turns them into a draft built from your preferred suppliers, and Route Engine flags the closed-on-Monday restaurant and the four-hour drive before you have to.
Pace, room preferences, the allergy, the anniversary, the fact that he hates boats — kept in a consent-based client profile and applied to every future draft, instead of living in your inbox search.
Confirmations arriving as PDFs or emails are parsed by Booking Flow into the booking record and the client document at once. Anything ambiguous — a missing room type, a date that doesn't match — is lifted out for you.
Travelers can ask Concierge whether the transfer includes luggage or what time the boat leaves. It answers from the trip record only, and passes anything judgment-shaped straight to you.
How it works
A sample workflow for an advisor or a small agency team. You approve at every point where something leaves the building.
Notes from the call, the client's own AI-generated wish list, or a web form become a structured brief. You fix anything misheard.
Two or three versions, built from suppliers you've approved and checked for timing, opening days and pace.
Swap, cut, rewrite. Your changes become preferences the next draft starts from, so the drafts get closer to your style over time.
Sent under your name, in your voice and layout, once you've approved it.
Booking Flow sends requests, parses replies and keeps the client document in step with what's actually confirmed.
Concierge handles the factual questions. Anything that needs a decision comes to you with the context attached.
I was worried it would write like a brochure. It writes like a sharp junior who's read every itinerary I've ever sent — and it never sends anything I haven't seen.
Most advisors begin with drafting and confirmations. The data governance work runs alongside from day one, because client profiles hold the most personal details in your business.
Questions
That's your call, and we'll help you word it. Everything goes out under your name after your review, so the advice is still yours. Many advisors tell clients plainly that they use software for first drafts and fact-checking; we think that's the right instinct.
Usually. We connect by category — reservation systems, CRMs, supplier feeds, email — through APIs, webhooks or file exports where that's all a tool offers. Where a tool can't connect at all, Booking Flow still parses the confirmations it emails you. See Integrations.
It stays yours. We collect only what improves the trip, ask for consent in plain language, and encrypt data in transit and at rest. Details are on our security page.
No. Small teams are where the retyping hurts most. Many start with Itinerary Studio and Booking Flow and add Concierge later. Every engagement is scoped after a discovery call.
Not unless you configure it to, and never for anything you haven't approved. The default is draft, don't decide: it prepares, you send.
Related
Forward one of those screenshots, with personal details removed. We'll show you what a checked, bookable draft looks like — built from the kind of suppliers you actually use.