Baseline before we build
Every pilot opens with two to four weeks of measurement on the current process, or the same weeks a year earlier when seasonality makes a recent baseline misleading.
Work
Selected work, with the names left out
Four pilots from the field: a walking-tour operator, a destination organization, a lodge collection and an offsite planner. Real problems, measured results, and no logos. Our clients' operations are theirs to talk about.
Why these stories are anonymized
Our clients share things with us that their competitors would love to see: margins, supplier terms, cancellation patterns, the trails they are trying to protect. We keep all of it confidential, and that includes their names.
So each case study describes the client by type and region, leaves out anything that would identify them, and quotes people by role. Clients review their case study before we publish it. If you’d like to speak with someone we’ve worked with, ask us. Where a client is willing, we can arrange a reference call.
The numbers are pilot measurements, not promises. The rules we measure by sit just below the four case studies.
Case studies
Four pilots, four kinds of operation
- Itinerary Studio · Route Engine · ConciergeAlpine walking-tour operatorA family-run walking-tour operator in the Alps cut median proposal time from 3.4 hours to 52 minutes and moved re-planning out of late-night phone calls.
- Agent Gateway · Route Engine · AI Search VisibilityMountain West destination organizationA regional destination organization launched an agent-ready trip planner that steers visitors to sibling trails, and got cited in far more AI answers.
- Signals · Booking FlowDesert lodge collectionIndependent desert lodges flagged 7 in 10 late cancellations two weeks early and filled quiet midweeks with packages instead of discounts.
- Route Engine · Disruption ResponseCorporate offsite planning firmAn offsite planner turned spreadsheet shuttle plans and storm-day scrambles into drafts an event lead approves in minutes.
Method
How we measure
A pilot result is only as honest as its baseline. These are the rules every number on these pages follows.
Medians, not best days
We report medians across the pilot's working weeks, with the number of cases behind each figure. One great afternoon makes a story, not a statistic.
Holdouts where traffic allows
When there's enough volume, a slice of sessions or bookings runs without the change, so we can separate our effect from the season's.
Caveats in the open
If a comparison carries market noise, a small sample or a change we didn't make, the case study says so next to the number, not in a footnote nobody reads.
Related
Keep exploring
- CompanyOur approachHow Nova Adventure implements travel AI: operational truth first, then routing, prediction and automation, with people approving every decision that matters.
- CompanyEngagement modelsHow we engage: Discovery Sprint, Pilot, Platform subscription, Build partnership and Managed AI operations, each scoped and quoted after a discovery call.
- ServicesAI Strategy & Discovery SprintA three-to-four-week sprint that maps where AI will pay off in your travel operation, audits your data and delivers a 12-month roadmap and a pilot spec.
- ResourcesROI calculatorEstimate the hours and cost your travel team could get back when proposals, supplier confirmations and disruptions are partly automated. Conservative by design.
Want numbers like these for your own operation?
Every engagement starts with a discovery call and, usually, a three-to-four-week Discovery Sprint in which we measure your baseline before proposing anything.